Interpersonal Communication Companion Site

Berko, R. M., Aitken, J. E., & Wolvin, A. D. (2010). ICOMM:  Interpersonal concepts and competencies. Lanham, MD: Rowman & Littlefield.

Chapter 8 Conflict Resolution - Activities - PowerPoint - Quiz

LEARNING OUTCOMES

                        This chapter examines managing relational discord.  Specifically, the objective of this chapter is for you to learn to:

            •Define and explain the concept of conflict.

            •Compare and contrast conflict-active societies and conflict-avoidance societies.

            •Explain the differences between thinking and feeling.

            •Explain the levels of conflict.

            •Analyze the influence of personal anger in a conflict situation.

            •Identify and explain the sources for conflict.

            •Explain the role of the family, media, educational institutions and the               government in developing conflict resolution perceptions.

            •Understand the technique of fair fighting.

            •Identify the advantages and disadvantages of using the various methods of

managing conflict.

            •Respond assertively in conflict situations.

            •Describe the advantages and disadvantages of win-lose, lose-lose, and win-win

approaches to conflict.

            •Define and explain negotiation

            •Appreciate cultural differences in interpersonal conflict.

CONFLICT RESOLUTION OUTLINE

THE CONCEPTS OF CONFLICT

TYPES OF CONFLICT

LEVELS OF CONFLICT

THE ROLE OF PERSONAL ANGER IN CONFLICT

SOURCES OF CONFLICT

            DEPENDENCE/INTERDEPENDENCE

            FRUSTRATION

                        LIMITED RESOURCES

                        INDIVIDUAL DIFFERENCES

                        DIFFERENCES IN DEFINING A RELATIONSHIP

                        COMPETITION

SOURCES FOR PERCEPTIONS OF CONFLICT

            FAMILY

            EDUCATIONAL INSTITUTIONS

            MEDIA

DEALING WITH ANOTHER PERSON’S ANGER

            SELF-RESPONSIBILITY

            FAIR FIGHTING

APPROACHES TO DEALING WITH CONFLICT

            CONFLICT AVOIDANCE

            CONFLICT COMPROMISE

            CONFLICT AGGRESSION

            ASSERTION

ASSERTIVE COMMUNICATION

            ASSERTIVE BEHAVIOR DEFINED

            ASSERTIVE TECHNIQUES

                        SIMPLE, EMPATHIC AND FOLLOW-UP ASSERTIONS

                        ASSERTIVE TECHNIQUES FOR COMPLEX SITUATIONS

NEGOTIATION

            WIN-WIN/WIN-LOSE/LOSE-LOSE NEGOTIATION OUTCOMES

            NEGOTIATION CONSIDERATIONS

ICOMM Home - Chapters: 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 - 11 - 12

Facebook - Glossary - Instructor's Manual - Journal Articles - References - Research Topics:  Interpersonal Communication Theories -Table of Contents

About the Authors

Copyright 2010-present, Rowman & Littlefield. All Rights Reserved.