Interpersonal Communication Companion Site

Berko, R. M., Aitken, J. E., & Wolvin, A. D. (2010). ICOMM: Interpersonal concepts and competencies. Lanham, MD: Rowman & Littlefield.

Chapter 8 Conflict Resolution - Activities - PowerPoint - Quiz

QUIZ

1. Define and explain the concept of conflict.

2. Compare and contrast conflict-active societies and conflict-avoidance societies.

3. Explain the differences between thinking and feeling.

4. Explain the levels of conflict.

5. Analyze the influence of personal anger in a conflict situation.

6. Identify and explain the sources for conflict.

7. Explain the role of the family, media, educational institutions and the government in developing conflict resolution perceptions.

8. Understand the technique of fair fighting.

9. Identify the advantages and disadvantages of using the various methods of managing conflict.

10. Give an example of how to respond assertively in conflict situations.

11. Describe the advantages and disadvantages of win-lose, lose-lose, and win-win approaches to conflict.

12. Define and explain negotiation

13. Explain cultural differences in interpersonal conflict.

MULTIPLE CHOICE

1. Which of the following is FALSE about conflict-active societies?

A. In many Mediterranean and Middle Eastern cultures, conflict is accepted as a normal part of life.

B. People—particularly men—enjoy arguing, negotiating, and haggling.

C. Haggling is commonly used as a way of negotiating the price of goods and services in many Arabic, Central and South American countries. 

D. Israelis are an exception and are not a conflict-active society.

E. African Americans tend to be more emotionally engaged in their conflict approach than Euro Americans.

2. People from conflict-avoidance societies believe that people should stay clear of disagreements.  Which of the following is FALSE about this type of society?

A. People from certain Native American cultures find haggling to be offensive.

B. Individuals from many Asian cultures consider argument to be repulsive.

C. The Japanese tend to be a conflict-active society.

D. All of the above.

3. What is typically the cause of conflict?

A. Value difference.

B. Perception of interference with goals.

C. One person who is unreasonable.

D. Face-saving behaviors.

4. In expressing needs during conflict, which is the best approach:

A. You did ___ which you shouldn’t because ___

B. I want ___ but  ___ wants so ___ can help us both meet our needs.

C. You want ___ but you’re not going to get it because ___

D. All of the above are effective approaches.

5. People from _____ believe that people should stay clear of disagreements.

A. conflict-avoidance societies

B. individualistic societies

C. conflict-aggressive societies

D. All of the above.

6. What is an early stage of conflict?

A, Help from a third party.

B, Fight or flight then Intractability (don’t want solution).

C, No conflict then hidden conflict.

D, Problems to solve then argument.

Answers: 1. d. Israelis are an exception and are not a conflict-active society.  2. c. The Japanese tend to be a conflict-active society. 3. B. 4. B. 5. A. 6. C.

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