CHAPTER 11 - Activities - PowerPoint - Quiz

INTERPERSONAL COMMUNICATION SKILLS

LEARNING OUTCOMES

This chapter examines basic interpersonal skills, which you can practice in everyday life. After reading this chapter, you should be able to:

•Use appropriate self-disclosure as you express yourself to others.

•Recognize approval-seeking behavior.

•Avoid and respond to sexual harassment.

•Manage different points of view by understanding compliance-gaining strategies, power, fair fighting techniques, handling criticism, and apologizing appropriately.

•Improve your conversational skills by effectively demonstrating conversational listening skills, conversational nonverbal skills, and giving directions.

•Use strategies for probing, making requests, and delivering bad news.

•Tap into your personal reservoir of creativity.

CHAPTER 11

INTERPERSONAL COMMUNICATION SKILLS

LEARNING OUTCOMES

THE SELF AND OTHERS

MESSAGES THAT COMMUNICATE THE SELF

SEEKING APPROVAL

GAINING COMPLIANCE

POWER

FAIR FIGHTING

HANDLING CRITICISM

APOLOGIZING

CONVERSATIONAL SKILLS

CONVERSATIONAL LISTENING SKILLS

GIVING DIRECTIONS

PROBING

DELIVERING BAD NEWS

CREATIVITY

CREATIVE THINKING

REMOVING OBSTACLES TO CREATIVITY

ANALYTICAL BREAKDOWN

MANIPULATING DETAILS

KEY TERMS

competencies check-up

I-CAN PLAN!

learning experiences

end NOTES

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