CHAPTER 12 - Activities - PowerPoint - Quiz

INTERPERSONAL COMMUNICATION IN THE WORKPLACE

This chapter examines interpersonal communication skills in the workplace, which you can practice in everyday life. After reading this chapter, you should be able to:

•Identify communication patterns in an organization, such as culture, climate, group dynamics.

•Adapt interpersonal communication to the patterns of an organization.

•Explain expectations of professional relationships.

•Identify strategies for rhetorical sensitivity at work.

•Apply rhetorical sensitivity to the workplace context, with communication relevant to such principles as change, deception, and personal boundaries.

CHAPTER 12

INTERPERSONAL COMMUNICATION IN THE WORKPLACE

LEARNING OUTCOMES

ADAPTING TO COMMUNICATION PATTERNS IN THE WORKPLACE

ORGANIZATIONAL CULTURE

ORGANIZATIONAL CLIMATE

ORGANIZATIONAL HIERARCHY

NETWORKING

GROUP COLLABORATION

GROUP LEADERSHIP

MEETING EFFICIENCY

INTERVIEWING

PLANNING FOR THE JOB INTERVIEW

PLANNING FOR A PERFORMANCE APPRAISAL INTERVIEW

USING INFORMAL COMMUNICATION

RHETORICAL SENSITIVITY IN THE WORKPLACE

IMPRESSION MANAGEMENT

NONVERBAL IMMEDIACY

TIME

POWER

COMMUNICATION BOUNDARIES

DECEPTION

DISAGREEMENTS IN THE WORKPLACE

ADAPTING TO A DIVERSE WORKPLACE

GENDER IN THE WORKPLACE

LEAVING A JOB WITHOUT BURNING BRIDGES

VIOLENCE AND HARASSMENT IN THE WORKPLACE

RESPONDING TO VERBAL OR SEXUAL HARASSMENT

KEY TERMS

competencies check-up

I-CAN PLAN!

learning experiences

end NOTES

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