CHAPTER 12 - Activities - PowerPoint - Quiz

INTERPERSONAL COMMUNICATION IN THE WORKPLACE

QUIZ

1. Give examples of communication patterns in an organization, such as culture, climate, group dynamics.

2. Explain how you can adapt interpersonal communication to the patterns of an organization.

3. Explain expectations of professional relationships.

4. Give example strategies for rhetorical sensitivity at work.

5. Explain rhetorical sensitivity in the workplace context, with communication relevant to such principles as change, deception, and personal boundaries.

MUTIPLE CHOICE

1. Group collaboration or teamwork is a commonly used communication pattern in US businesses. Which of the following is TRUE?

a. Collaboration is used in about 20% of US companies.

b. The typical professional spends about one hour a week in meetings that require group skills.

c. About 70% of workers say their meetings aren’t productive.

d. All of the above.

2. An organization’s communication culture
a.Is the shared personality or character of the organization as a whole.
b. Includes the written and unwritten rules that reflect company values.
c. Is the framework for what is appropriate interpersonal communication at work.
d. All of the above.

3. All of the following are part of a supportive work climate that fosters effective interpersonal communication EXCEPT:

a. People orientation

b. Description.

c. Paraphrasing.

d. Hierarchy.

ANSWERS: MC 1. c. About 70% of workers say their meetings aren’t productive. 2. d 3. d

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